Refund and Returns Policy

At Luum Beauté, every product is crafted with intention, care, and detail to offer you a deeply sensory and luxurious experience.

Because of the delicate, personal nature of our formulations, we do not accept returns, refunds, or exchanges once an order has been delivered — unless the item received is damaged, defective, or expired.

Eligibility for Return or Exchange

To be eligible for a replacement or refund in the case of damage or defect:

1. You must record an unboxing video from the very beginning — before opening the package.
2. The video must clearly show:
   • The sealed outer packaging,
   • The visible shipping label with order details, and
   • The process of unboxing the product in one continuous shot (no cuts or edits).
3. The request must be made within 24 hours of delivery.

Without a valid unboxing video that meets these criteria, we will be unable to process a refund, replacement, or exchange.

Non-Returnable Items

Due to hygiene and safety standards, and the natural formulations of our products, we cannot accept returns or issue refunds for reasons such as:

• Change of mind or personal preference
• Scent, texture, or consistency not being to your liking
• Reactions due to unforeseen individual skin sensitivities

All our ingredients are transparently listed on each product page so you can make informed choices before purchasing.

Damaged or Expired Products

If your item arrives damaged or appears expired:

• Please email us at care@luumbeauteindia.com with the order number, unboxing video, and photos of the product.
• Once verified, we will arrange a replacement or refund as appropriate.

Final Note

Luum Beauté products are created in small batches to maintain their purity and potency.

We take every step to ensure your order reaches you safely, beautifully packaged, and exactly as intended.

Thank you for understanding and supporting mindful, small-batch beauty.